Goodstone Inn & Restaurant - Middleburg, Virginia, 20117, USA
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© Goodstone Inn & Restaurant 2016

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Current Available Positions

At Goodstone Inn & Restaurant, we believe our most valuable resource is our creative and innovative staff. The excellence of Goodstone has been built from team work. Our select team of hospitality professionals work together daily to ensure Goodstone provides the highest level of excellent service to our guests who have come to expect nothing less than perfection.

General Manager

Goodstone Inn & Restaurant, a full service boutique inn located on 265-acres just outside of Middleburg, VA is seeking a dynamic, passionate, hands-on, experienced General Manager.
The General Manager oversees all aspects of the operation including guest relations, front desk, restaurant, housekeeping, maintenance, finances, team building, and staff development and relations.

Standards of Excellence
 Demonstrate and promote 100% commitment to providing the best possible experience for our guest
 Embody the company’s values of Passion, Creativity and Style in daily interactions with the guests and employee’s and become an ambassador for the company brand
 Demonstrate a hands-on approach in all aspects of the operation, setting an example that all employees can follow and aspire to
 To be informed of any guest grievances, and make every effort to personally handle guest complaints and comments, addressing problems and work to resolve all complaints effectively and amicably.
 Ensure restaurant is properly and fully booked to ensure maximum revenue without sacrificing service
 Ensure restaurant and kitchen management staff are trained and effectively managing team to the standards of the company

Maximizing Profitability by Efficient Management
 Develop and Monitor the annual budget and monitor all budgets, meeting monthly to compare budget and P&L with all department managers to ensure that budget targets are reached or exceeded whilst not diminishing service quality
 Support the Sales & Marketing team to develop the property and company brand
 Be aware of market developments and competitor activity to ensure that the property is in line / ahead of the competition

Required Skills
 Proven track record with a minimum of 5 years successful experience in full service hotel general management with a proven track record of solid, long-term employment history (independent boutique inn or destination hotel and fine-dining experience preferred)
 Solid record of financial responsibility and analytical ability
 Strong knowledge of computers and software including front office systems including software maintenance, report generation, audit and analysis, ability to use e-mail, Word, Excel and other spreadsheet software

Personal Skills
 Excellent leadership skills with a hands-on approach
 Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines
 Passion for guest service excellence
 Pro-active and result driven

Compensation
Competitive salary and benefits
Housing available

Submit Resume
dcox@eeacompanies.com

The candidate we seek will have a proven long-term (min 4 years) employment history with the same company



Guest Services Representative

Essential Qualities: The ideal candidate will have a strong background in customer service, strong employee relation skills, and strong knowledge of computer skills with key responsibilities to include but not limited to:

  • Possess a high level of professionalism and customer service toward guests. Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice. Listen to and understand requests and respond with appropriate action and provide accurate information.
  • Assist guests with arrival and departure from hotel, while providing positive guests experiences.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Goodstone Inn & Restaurant brand marketing programs. Make appropriate selection of rooms based on guest needs. Provide welcome folders containing room keys, certificates, vouchers as appropriate.
  • Field guest complaints, conducting thorough research to develop the most effective solutions, communicating immediately with Hotel Manager for resolution and follow up.
  • Perform any other job related duties as assigned.

Required Skills and Experience

  • Guest Services/Hospitality experience preferred
  • Strong communication skills
  • Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
  • Ability to stand and move throughout front office and continuously perform essential job functions
  • Ability to access and accurately input information using a computer system (Maestro/Aloha)
  • Ability to establish and maintain effective working relationships with associates and customers
  • Command of the English language both written and verbal

Kindly email a cover letter and résumé to:

Cathleen Koplets, Guest Services Manager

E-mail:  ckoplets@goodstone.com


Housekeepers

Goodstone seeks candidates with a strong background in housekeeping, with an emphasis on attention to detail and cleanliness. Competitive pay in an excellent work environment.


Housekeeper Requirements: Inn and/or hotel experience with a keen eye to cleanliness; detail oriented; excellent work ethic; flexible schedule that includes morning and evening shifts, both weekday and weekends; support team to reach common goals; completed background check required.

Kindly email a cover letter and résumé to:

Tiffany Leith, Housekeeping Manager

Housekeeping@goodstone.com.


Download Goodstone’s Employment Application here.

Goodstone Inn & Restaurant
36205 Snake Hill Road
Middleburg, Virginia, 20117, USA
Call: 540-687-3333 / 877-219-4663
540-687-6115

Info

Goodstone Inn & Restaurant

Set on a 265-acre estate in the heart of Virginia’s wine and hunt country, Goodstone Inn & Restaurant is a romantic Middleburg country inn and award-winning French restaurant only one hour from Washington, DC. Breathtaking vistas of the Blue Ridge Mountains and surrounding countryside appear from every vantage point. Our most romantic inn features six historic guest houses, elegantly decorated in English and French Country décor. With 18 luxurious guest rooms and suites on our expansive estate, Goodstone is the perfect Washington, DC getaway from life’s hustle and bustle. Experience the finest in farm-to-table gourmet dining at The Restaurant at Goodstone with the freshest of ingredients from the Goodstone gardens and farm. Our wine cellar features a selection of 1,500 bottles from around the world. Enjoy a number of activities on the estate. Take a a stroll through the gardens or plan an invigorating hike or bike ride on the miles of Goodstone trails. (Your walking stick awaits you in the Carriage House.) Then, sample afternoon refreshments in the Carriage House Great Room. Or, plan a Goose Creek canoe trip with a gourmet picnic lunch. Enjoy the good life at Goodstone.